Initial contact received
- First response
  - Resolved / Dimissed Enter in Borealis
  - Internal Investigation with Relevant Groups

No further Action Resgister in the System
Identify Go forward Actions / Options / Plans

Discuss Plan/Options with External Contact

Enter resolution in Borealis

Operational Grievance Mechanism

Our priority is to immediately address compaints, concerns and grievances of the communities around our assets.